This Privacy Policy applies to Nexliw — both our website (nexliw.com) and our mobile application (Android/iOS). By using either platform, you agree to the practices described in this policy.
1. Introduction
Welcome to Nexliw ("we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, how we use it, how we store it, and your rights as a user — whether you access us through our website or mobile app.
Our mobile app and website share the same secure backend infrastructure, so most data practices apply equally to both platforms. Where they differ, we make it clear.
2. Who We Are
Business Name: Nakrani Enterprise (operating as Nexliw)
Location: Surat, Gujarat, India
Contact Email: nexliwindia@gmail.com
Phone / WhatsApp: +91 6351002578
3. Information We Collect
We collect the following categories of personal data:
3.1 Information You Provide Directly
- Account Information: Name, email address, password (stored encrypted)
- Profile Information: Phone number, date of birth (optional), gender (optional)
- Address Information: Delivery address(es), billing address, city, state, pincode
- Order Information: Products purchased, order value, payment method
- Communication: Messages you send us via email or WhatsApp
3.2 Information Collected Automatically
- Device Information: Device type, operating system, app version (mobile only)
- Usage Data: Pages/screens visited, features used, click patterns, session duration
- Technical Data: IP address, browser type (web only), Firebase installation ID
- Crash Reports: App crash logs and error traces (mobile only, anonymous)
3.3 Information from Third Parties
- Google Sign-In: Name, email, and profile photo from your Google account (if you sign in with Google)
- Payment Processors: Payment confirmation status only — we do not store your card numbers
- Delivery Partners: Waybill/shipment tracking data from Delhivery
4. How We Use Your Information
| Purpose | Data Used | Platform |
|---|---|---|
| Creating and managing your account | Name, email, password | Web & App |
| Processing and delivering orders | Address, phone, order details | Web & App |
| Shipping via Delhivery | Name, address, phone, order | Web & App |
| Sending order confirmations & updates | Email, order ID | Web & App |
| Customer support | Name, email, order history | Web & App |
| Improving our app and website | Usage data, crash reports | Web & App |
| Showing relevant promotions (with consent) | Purchase history, preferences | Web & App |
| Legal compliance and fraud prevention | Identity & transaction data | Web & App |
5. Data Storage and Security
All your data is stored securely on industry-leading cloud infrastructure with enterprise-grade security standards.
- Passwords are never stored in plain text — all passwords are securely hashed by our authentication system
- All data transmission between your device and our servers uses HTTPS / TLS encryption
- Access control rules restrict data access — users can only access their own data
- Payment details are handled by our payment gateway provider; we do not store your card numbers
- Our servers are hosted in a secure, certified cloud data centre
6. Data Sharing
We do not sell your personal data to any third party. We share your data only in the following limited circumstances:
- Delhivery (Shipping Partner): Your name, delivery address, phone number, and order details are sent to Delhivery to create and fulfil your shipment.
- Cloud Infrastructure Provider: Our platform runs on a trusted, secure cloud platform. All data is processed in accordance with industry-standard data protection policies.
- Google Sign-In: If you sign in with Google, your name and email are shared by Google with us. See Google's Privacy Policy.
- Payment Gateway: Your payment is processed by our payment provider. We do not store card or UPI credentials.
- Legal Requirements: We may disclose your data if required by Indian law or a valid court order.
7. Cookies & Tracking (Web Only)
Our website uses cookies and similar tracking technologies:
- Essential Cookies: Required for authentication and keeping you logged in
- Analytics Cookies: Used to understand how users navigate the site (via Firebase Analytics)
You can control cookies through your browser settings. Disabling essential cookies may prevent you from logging in.
8. App Permissions (Mobile App Only)
Our Android/iOS app may request the following permissions:
- Internet: Required to connect to our servers and Firebase
- Camera / Photo Library: Required only if you choose to upload a profile photo (optional)
- Notifications: To send you order status updates and promotions (you can disable anytime)
We request only the permissions necessary for specific features and never access your device in the background without your knowledge.
9. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services to you. Specifically:
- Account data: Retained until you request account deletion
- Order history: Retained for 3 years for tax and legal compliance purposes
- Crash logs / analytics: Retained for 90 days, then automatically purged
10. Your Rights
As a user of Nexliw, you have the following rights over your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Update or correct inaccurate data (via your Profile in the app or website)
- Deletion: Request deletion of your account and all associated data
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise any of these rights, contact us at nexliwindia@gmail.com or WhatsApp us at +91 6351002578. We will respond within 30 days.
11. Children's Privacy
Nexliw is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it.
12. Third-Party Links
Our website and app may contain links to third-party websites or services (e.g., Delhivery tracking). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time, especially when we introduce new features or change our data practices. We will notify you of significant changes by:
- Posting a notice on the app or website
- Sending an email to your registered address
- Updating the "Last Updated" date at the top of this page
Continued use of Nexliw after changes take effect constitutes your acceptance of the updated policy.
14. Contact Us
For any questions, concerns, or data requests related to this Privacy Policy, please reach out to us:
Email: nexliwindia@gmail.com
Phone / WhatsApp: +91 6351002578
Location: Surat, Gujarat, India
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
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