📦 Ordering & Payment
Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. You'll
need to create an account or log in to complete your purchase.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and popular digital wallets.
All payments are processed securely.
Q: Can I modify or cancel my order?
A: You can cancel your order within 1 hour of placing it. After that, please
contact our support team for assistance.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Delivery typically takes 3-7 business days depending on your location. Metro
cities receive orders faster (3-5 days).
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹999. Orders below this
amount have a ₹99 shipping fee.
Q: How can I track my order?
A: Once shipped, you'll receive a tracking number via email. You can also track
your order by logging into your account and visiting "My Orders".
↩️ Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be
unused, unwashed, and in original packaging with tags attached.
Q: How do I return an item?
A: Log into your account, go to "My Orders", select the item you want to return,
and follow the instructions. We'll provide a prepaid return label.
Q: When will I receive my refund?
A: Refunds are processed within 2-3 business days of receiving your return. The
amount will be credited to your original payment method within 5-10 business days.
👗 Products & Sizing
Q: How do I find my size?
A: Each product page has a detailed size guide. You can also use our size
calculator tool in the app for personalized recommendations.
Q: Are your products true to size?
A: Yes, our products follow standard sizing. However, we recommend checking the
size guide for each product as fits may vary slightly.
Q: What materials are used?
A: We use premium quality fabrics including cotton, microfiber, lace, and modal.
Material details are listed on each product page.
🔒 Privacy & Security
Q: Is my personal information safe?
A: Absolutely! We use industry-standard encryption to protect your data. Read
our Privacy Policy for more details.
Q: Is the packaging discreet?
A: Yes, all orders are shipped in plain, unmarked packaging to protect your
privacy.
Still have questions?
Our customer support team is here to help!
Email: nexliwindia@gmail.com | Phone / WhatsApp: +91 6351002578